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In the event you need to return any stock items (non-custom merchandise in its original condition, that has not been altered or cut) that you purchased at sterling-court.com, you may do so with your original sales receipt either by mail or in person at any Sterling-Court shops. A refund will be issued to you for the value of the item including taxes, crediting the credit card originally used to make the purchase. Shipping and handling charges are non-refundable. If you return an item to a Sterling-Court design shop, please provide photo identification and the original invoice for refund. To return a non-custom item by mail, carefully repack the merchandise with the return slip. Return in the original carton and tape on the address label provided with your packing slip. Complete the return form on the packing slip enclosed with your order. Return prepaid insured by UPS or Parcel Post who will provide a tracking number. Do not send COD; all COD packages are refused. Merchandise purchased from sterling-court.com must be returned in its original condition and received within 3 days of original purchase. Clearance items, fabric samples and custom-made products such as window treatments and furniture are not returnable. Wallpaper must be returned in original packaging and is subject to a 25% restocking fee. Drapery hardware is subject to a 20% restocking fee; call 0176561624 for details.
IMPORTANT: If merchandise was damaged in transit or a workmanship defect is discovered upon inspection, save original packaging and immediately notify our Customer Service Department at 000000 Monday through Friday 9 am - 5 pm EST.
MAILING ADDRESS: Level 10. Sterling Court Sdn Bhd
185 Jalan Tuanku Abdul Rahman 50100
Kuala Lumpur Malaysia
